Delivery terms

How delivery works

Orders placed in the Swalk Club app are prepared at the store you selected when ordering and handed over at the counter. There is no delivery to an address, by courier or by post.

No delivery fee is charged. The amount you pay is the price of the products.

Preparation and collection time

Your order reaches the store screen and preparation begins as soon as payment is confirmed.

Preparation time depends on the product and on how busy the store is at that moment. You are notified in the app when your order is ready.

An order marked ready must be collected the same day and within the store's opening hours.

Orders that are not collected

For food safety reasons prepared drinks and food cannot be held. An order not collected the same day is discarded.

No refund is given in that case; the product counts as prepared and made available. If you tell us before preparation starts that you cannot come, we cancel the order and refund it.

Packaged goods and Swalk Premium

Packaged food and Swalk Premium items are also collected in store. There is no preparation time for these; they are handed over immediately where stock allows.

If the store you selected is out of stock, the order is cancelled and refunded.

Wallet balance

Money loaded into a Swalk Club wallet is not a delivery of goods or services; it is a prepaid amount you can spend in our stores.

The balance reaches your account the moment payment is confirmed. There is no separate delivery step.

Questions

Write to us about anything to do with your order or its collection; our contact details are at the top of this page.